Shipping
A signature will be required upon delivery.
Pre-order, Made to Order items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available.
Returns
Returns may be made by mail or in store. You may return items by selecting”Return this Item” from your MY XODUS account under order details, through your delivery confirmation email or by contacting a Client Advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY XODUS account.
For Collect In-Store orders, we offer a 30-day extended holiday return/exchange window in-store or by contacting Client Services. The return window starts on the day when your item was made available for collection.
Items must remain in their original condition with all labels attached and intact. Please note, Made to Order and personalized items are not returnable.
Additional information is available during the checkout process or on the FAQs Section.
| Shipping Service & Fee | Delivery Estimate |
| Next Business Day: Free | Order by 4pm EST on a business day. Delivery between 9am – 8pm, Monday to Friday. |
| Standard (Fragrance only): Free | Estimated delivery withing 2-5 business days. Fragrances are delivered within the continentl US only. |
| Collect In-Store: Free | Delivery in 1-2 business days. Store Collection Period: 14 days |
Xodus accepts the following forms of payment for online purchases:
Visa
American Express
MasterCard
Paypal
Apple Pay
Discover
Amazon Pay
JCB
Pay Monthly With Affirm
Union Pay
New: Shop on Gucci.com with monthly payments.
PayPal may not be used to purchase Made to Order Décor or DIY items.
The full transaction value will be charged to your credit card after we have verified your card details, received credit authorisation, confirmed availability and prepared your order for shipping. For Made To Order, DIY, personalised and selected Décor products, payment will be taken at the time the order is placed.
For more information about payment, visit our FAQs Section.
Innovatively designed to be recyclable, Xodus emblematic packaging channels the House’s fascination with vintage-inspired designs. An online exclusive reusable cotton tote is included with most Xodus.com orders.
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